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Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services. Although customer service representatives are employed in nearly every industry, many work in telephone call centers, credit and.
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Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.
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Customer service is the process of ensuring customer satisfaction with a product or service. Often, customer service takes place while performing a transaction for the customer, such as making a sale or returning an item. Customer service can take the form of an in-person interaction, a phone call.
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